Yes, all oxygen concentrators are shipped from our warehouse in Germany . This avoids long international shipping times and ensures that you receive your goods quickly and reliably.

We usually process your order within 1-2 business days. The delivery time is then:

Oxygen concentrators: 3-10 working days

Accessories & spare parts: 10-20 working days

Once your package has been shipped, you will receive an email with the tracking code, which you can use to track the delivery status live.

Once your order has been shipped from our warehouse, you will automatically receive an email with the shipment tracking number and a direct link to the tracking.

You can also track your shipment by entering your tracking number on websites such as https://www.17track.net/de . If you do not receive an email after shipment or have problems with tracking, please contact support@varoninc.de .

Please understand that our logistics partner may sometimes experience delays in updating the status, even though your package is already on its way.

If the status has not updated after more than 3-5 business days, please contact us at support@varoninc.de with your order number. We will investigate the matter for you immediately.

Yes, shipping is free for all orders over €100 . For orders below this amount, we charge a flat shipping fee of €9.99.

You can easily view the final shipping costs in your shopping cart before completing your order.

It's very simple! Follow these steps:

1. Add to cart: Click on "Add to cart" for your desired item.
2. To checkout: Go to your shopping cart and click on "Checkout" or "Order".
3. Enter your details: Enter your delivery address and select your preferred shipping method.
4. Payment: Select your payment method (e.g. PayPal, credit card) and complete the purchase.

You're almost there! After successful payment, you will immediately receive an order confirmation via email.

We offer you a selection of safe and convenient payment methods:

• Credit card (Visa, Mastercard, American Express, Maestro)
• PayPal
• Klarna (purchase on account, installment payment)
• Google Pay / Apple Pay

This can have various reasons – no need to worry! It's usually due to:

• Your bank: Sometimes the bank blocks unusual online payments for security reasons.
• Regarding the data: Please double-check that all card details (number, expiry date, security code) have been entered correctly.
• Coverage: Make sure your card limit is not exceeded or that the account is adequately funded.

Our recommendation: Simply try a different payment method such as PayPal or contact your bank directly.

Yes, that's usually possible very quickly! Please contact us immediately at support@varoninc.de or via our contact form and provide your order number.

Important: Changes are only possible while your order is in "Processing" status and has not yet been handed over to the shipping provider. Once the package has been shipped, we unfortunately can no longer change the address.

Yes, as long as your order is still being processed and has not yet been shipped. Please contact us as soon as possible at support@varoninc.de .

If your package has already been shipped, please use our standard return procedure to receive a refund.

The fastest way is to send an email to support@varoninc.de.

Response time: We aim to process requests within one business day. Inquiries received on weekends will be processed on Mondays.

You have 30 days from receipt of the goods to request a return.

To ensure your return is processed smoothly, please note the following:

• Condition of goods: The item must be unused, in its original condition and in its undamaged original packaging.
• Here's how to proceed: Please contact us within these 30 days via email at support@varoninc.de to initiate the return process. We will then send you all the necessary information.

You have a 30-day right of withdrawal. This period begins on the day you take possession of the goods. You do not necessarily have to give us a reason to exercise your right of withdrawal.

In order for us to fully refund your return, we ask you to do the following:

• The item is unused and shows no signs of wear .
• The original packaging is complete and undamaged.
• For devices with hygiene components: For health protection reasons, an exchange of opened disposable parts (such as nasal cannulas or hoses) is unfortunately not possible.

If you have any questions, please feel free to contact us beforehand at support@varoninc.de .

Of course! You can split your order flexibly. We will refund you for the returned items.

We are very sorry! Please contact us within 7 days of receiving your order. Send us an email with photos of the damage to support@varoninc.de . We will replace the damaged product free of charge as quickly as possible .

We sincerely apologize for this error! Please contact us immediately at support@varoninc.de . We will promptly send you the correct item and include a free return shipping label for the incorrect shipment.

Once we have received and checked your return, the refund will be processed automatically within 5 working days .

The final credit to your account or PayPal account usually appears shortly thereafter. The exact duration depends on your payment provider.

VARON oxygen concentrators come with a manufacturer's warranty of 1 year from the date of purchase.

Detailed information about the scope of the warranty can be found in our [ warranty conditions ] .

The warranty covers material and manufacturing defects in the oxygen concentrator itself.

Please note: Consumables and accessories such as hoses, filters, and adapters are excluded from the warranty. We guarantee their flawless quality at the time of purchase; however, these parts are subject to natural wear and tear.

Please contact our service team immediately at support@varoninc.de . Describe the problem and provide your device serial number. We will then initiate the next steps.

Yes, even after the warranty has expired, we offer an affordable repair service. Simply contact us for a free, no-obligation quote.

• Portable devices: Small, lightweight and battery-operated, ideal for travel.
  
• Stationary devices: Larger, with higher oxygen flow, recommended for extended use at home.

• Pulsed flow: Automatically detects your breathing and releases oxygen during inhalation, stopping during exhalation.

• Continuous flow: Delivers oxygen continuously, regardless of whether you are inhaling or exhaling.

• Pulsed flow mode is mainly used in portable devices to extend usage time.

• Do not use the oxygen generator near open flames or while smoking.
• Pay attention to the oxygen concentration and check your device regularly to ensure that no alarms occur and that you are receiving sufficient oxygen.
• Too low an oxygen concentration impairs inhalation and the lifespan of the device.
• If you are using an oxygen concentrator due to chronic health problems, constantly monitor changes in your blood oxygen levels.

Operating noise is indeed an important issue for our users. Modern oxygen concentrators, especially household models, have been developed with a particular focus on quiet operation.

The noise level of common household appliances typically ranges between 40 and 50 decibels (dB) . This corresponds approximately to:

• A quiet library (approx. 40 dB)
• A normal conversation indoors (approx. 50 dB)

Please note: The noise level varies depending on the oxygen flow rate . At higher flow rates, the operating noise may increase slightly. We recommend placing the device on a flat, stable surface and maintaining a certain distance to experience the noise emission to its fullest.

If the oxygen concentrator malfunctions, an alarm will sound and the following error code will be displayed:

• F0001 : Low battery warning.
• F0002 : No breathing detected.
• F0011 : High temperature alarm.
• F0012 : Alarm due to abnormal oxygen sensor readings.

No, the device can be purchased without a prescription. However, medical consultation is recommended to ensure it meets your health requirements. Our team is always available for personalized product advice.

Thank you for your important question. Our portable oxygen concentrators are designed for use at home and on the go, but are not approved for use on board aircraft .

Taking these devices on board requires special approval from the airline (e.g., FAA) , which our devices currently do not have. Please always check with your airline before traveling to find out which devices are permitted on board. We recommend our concentrators for excursions, car trips, or general use at home.

Yes, they can be charged with an AC cable, in a car with a DC cable, or, depending on the model, with an external charger. The average charging time is 4 to 5 hours.

It supports the effective absorption of small particles into the airways with fewer side effects.

Yes, it supports a power supply of 100–240 V (AC) and 12–16.8 V (DC), so it can be used worldwide and charged in the vehicle.

The answer varies depending on your device:

• If your device has a "humidifier reservoir": Then yes. Please fill it with distilled water only, up to the fill line, to humidify the oxygen.
• If there is no separate water tank: Then no. Your device is designed for dry operation .

Please refer to the enclosed instruction manual for the device type and the exact procedure.

Yes, this is possible with models VP1, VP2, VP6, VL1, and VL2. For a safe and correct replacement, it is best to follow the illustrated instructions in your user manual .

For your safety and the safety of the device: Please do not open the casing yourself . If you are unsure or cannot find your instructions, please contact us directly by email or via our live chat – we will be happy to guide you step by step!

• Clean the casing regularly.
• Clean the nasal cannula at least once a week.
• Clean the air filter once a month.

Switch off the device and unplug it. Wipe the casing with a soft, slightly damp cloth. Do not use harsh cleaning agents, abrasives, or solvents .

Switch it off, empty and completely dry the humidifier tank. Store the device in a cool, dry, and dust-free place . It is recommended to unplug it.

Regular maintenance of the humidifier reservoir is crucial for hygienic oxygen enrichment. Please proceed as follows:

1. Daily basic care:

• Change the water in the humidifier daily .

2. Weekly cleaning:

• Rinse the container weekly with warm water and a little mild dish soap.
• Rinse it thoroughly with clean water.
• Allow it to air dry completely before using it again.

3. Regular disinfection (every 3-7 days):

• For disinfection, you can use one of the following methods (please select only one ): Vinegar solution: Leave a mixture of 40 ml household vinegar and water to act for 30 minutes. Medical alcohol: Use 75% medical alcohol for 30 minutes. Chlorine-based disinfectant: Use a solution containing 500 mg/L chlorine for 30 minutes.
• After each disinfection: Rinse the container thoroughly with clean, running water to remove all residues and allow it to air dry completely .

To ensure you can always breathe hygienically, we recommend this care routine:

1. Cleaning after use:
Please rinse your nasal cannula briefly with clean water after each use.

2. Regular change for best hygiene:
Even with the best care, the material will wear out. Therefore, replacement is advisable:

• Standard: At the latest after 2 months with regular use.
• If used infrequently: After 3-6 months at the latest.

Important for your health: Disposable PVC nasal prongs are not designed for continuous, multiple use.

The air filter (also called a pre-filter ) is a crucial component: It protects the interior of your oxygen concentrator by filtering out dust, dirt, mold spores, and other fine particles from the intake air. This ensures that only clean air is used for oxygen generation.

Maintenance recommendation: To ensure optimal performance and a long service life for your device, this filter should be cleaned regularly. We recommend a cleaning cycle at least once a month .

Here's how to proceed:

1. Remove filter:
   Always switch the device off and unplug it. Carefully remove the filter – it is usually located on the back or side of the housing.
2. Clean the filter:
   Carefully shake out the coarse dust. Then you can rinse the filter under running, lukewarm water .
   Important: Do not use soap, harsh detergents or chemicals , as these can damage the filter material.
3. Dry thoroughly:
   Allow the filter to dry completely in the air before reinserting it into the device. Any residual moisture could otherwise lead to mold growth inside the device.

Summary: Monthly cleaning according to this schedule maintains the performance of your concentrator and prevents costly repairs.

• Not washable: This type of filter is not cleanable and must not be washed with water .
• Standard lifespan: The filter must be replaced after 100-200 operating hours .
• Special case: If the filter becomes visibly dirty or clogged before this time has elapsed , it must be changed immediately .